دليل المتاجر | Privacy Policy

At Holkm, we place the utmost importance on your privacy. This policy is intended to explain how we collect, use, and protect the information we obtain from users of the platform. By using the platform, you agree to the terms set out in this policy.

1. Information We Collect

1.1 Information you provide voluntarily:

Full name
Mobile number
Email address
Geographic address
Bank account or payment gateway information (by Productive Families only)
Any other information necessary to create the store or fulfil orders

1.2 Information collected automatically:

Technical information such as IP address, browser type, device type, pages visited, time and date of use, and the like.
Cookies, to improve your experience on the platform.

2. How We Use Information

We use information solely for the following purposes:

Providing the requested services (such as creating stores, displaying products, and fulfilling orders)
Improving the performance and user experience of the platform
Communicating with users when needed (support, notifications, updates)
Complying with legal and regulatory requirements

3. Sharing of Information

We do not sell or share your personal information with any third party, except in the following cases:

Judicial or governmental authorities, pursuant to an official request or court order
Electronic payment companies, where you have linked a payment method in your store (data is transferred to them directly)
Our technical support teams, where there is an issue requiring intervention

4. Information Security

We use advanced protection technologies to ensure the confidentiality and integrity of your data.
Nevertheless, data security cannot be guaranteed 100% over the internet, so your use of the platform is at your own responsibility.

5. Access and Modification

You have the right at any time to:
Access your personal data
Modify your account information
Delete your account (by contacting us directly)

6. Intended Audience

The services of the Holkm platform are directed at adult individuals and official entities (associations and Productive Families); we do not target children or collect their data directly.

7. Data Storage

Data is stored on secure servers in accordance with the approved controls and is retained for as long as necessary to provide the service or to comply with regulations.

8. Amendments to the Policy

We may update this Privacy Policy at any time. Updates are published on this page, and your continued use of the platform after an update constitutes implied acceptance of the amended policy.

9. Contact Us

For any inquiry or to submit a privacy-related complaint, you can contact us via:

Email: support@holkm.com
or through the contact form within the platform

10. Applicable Law

This policy is governed by the laws of the Kingdom of Saudi Arabia, and any dispute is subject to the judicial jurisdiction therein.